LONDON, 10 November 2017 - McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, has announced the appointment of Tom Enraght-Moony as the company’s Chief Customer Officer.
In this newly created role, Enraght-Moony will be responsible for ensuring that the rapidly-expanding Group continues to deliver and evolve its outstanding service to customers and brand partners. He will sit on the Management Board of the McArthurGlen Group, and will report jointly to its Chairman, J.W. Kaempfer, and CEO, Julia Calabrese.
The appointment comes following a period of strong growth for McArthurGlen across Europe. This spring, the business saw three important new projects come to completion in France (Provence), Austria (Parndorf) and the Netherlands (Roermond). Looking forward the Group also plans to deliver a further 50 per cent increase on McArthurGlen retail space to 900,000 m2 by 2021 across nine countries.
Enraght-Moony joins McArthurGlen with more than 15 years’ experience in driving business transformation and growth at tech-enabled consumer brands. He was most recently Chief Executive Officer at The Leisure Pass Group, the world’s largest provider of tourist city passes.
Other significant positions include five years with global online dating leader, Match.com, where he was Chief Operating Officer and then CEO; Kano, the self-assembly computer kit and coding start-up, where he was COO; US telecomms and wireless provider, Clearwire (now part of Sprint); and AT&T Wireless.
“Tom has exceptional online and offline experience working for global organisations in key European markets spanning mobile, internet technology and online consumer brands. This experience combined with his clear understanding of our customers and our brand partners will ensure that McArthurGlen remains one step ahead of the changing habits and expectations of consumers in an ever-digital world, while continuing to offer a best in class service and experience at every level of the business” said Julia Calabrese, Chief Executive Officer of the McArthurGlen Group.